Shipping/ Return Policy
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We're delighted to have you here and thank you for choosing us for your shopping needs. To ensure that your experience with us is as smooth and enjoyable as possible, we've crafted comprehensive shipping and return policies. Please take a moment to familiarize yourself with the details below.
Pixel & Borders Shipping/ Return Policy
Last updated: 27 May 2024.
At Pixel & Borders Services, we strive to ensure that your orders are delivered swiftly and securely. Here are the details of our shipping policy:
Shipping Policy
1) Processing Time: Upon receiving your order, we aim to process it within 1-2 business days. Please note that orders placed on weekends or holidays may experience slight delays.
2) Shipping Methods: We offer various shipping options to accommodate your needs, including standard shipping, expedited shipping, and overnight shipping. The available methods will be displayed at the checkout.
3) Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs at the checkout before completing your purchase.
4) Delivery Time: Delivery times may vary depending on your location and the selected shipping method. Standard shipping typically takes 3-7 business days, while expedited shipping may take 1-3 business days. Please note that these are estimates, and actual delivery times may differ.
5) Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
6) International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
7) International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
8) Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We're here to help!
Return Policy
At Pixel & Borders Services, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Here are the details:
1) Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 30 days of the purchase date.
2) Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with instructions on how to return the item.
3) Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is received.
4) Refund: Once your return is received and inspected, we will process a refund to the original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
5) Exchanges: If you would like to exchange an item for a different size, color, or model, please contact our customer support team to arrange for an exchange.
6) Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
7) Refund Exceptions: Some items may not be eligible for a refund, such as personalized or custom-made products. We will notify you if any exceptions apply to your return.
If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team. We're here to ensure that you have a positive shopping experience with Pixel & Borders Services!
At Pixel & Borders Services, we strive to ensure that your orders are delivered swiftly and securely. Here are the details of our shipping policy:
Shipping Policy
1) Processing Time: Upon receiving your order, we aim to process it within 1-2 business days. Please note that orders placed on weekends or holidays may experience slight delays.
2) Shipping Methods: We offer various shipping options to accommodate your needs, including standard shipping, expedited shipping, and overnight shipping. The available methods will be displayed at the checkout.
3) Shipping Rates: Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping costs at the checkout before completing your purchase.
4) Delivery Time: Delivery times may vary depending on your location and the selected shipping method. Standard shipping typically takes 3-7 business days, while expedited shipping may take 1-3 business days. Please note that these are estimates, and actual delivery times may differ.
5) Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
6) International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
7) International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
8) Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses due to customer error.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We're here to help!
Return Policy
At Pixel & Borders Services, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy. Here are the details:
1) Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Returns must be initiated within 30 days of the purchase date.
2) Return Process: To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with instructions on how to return the item.
3) Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is received.
4) Refund: Once your return is received and inspected, we will process a refund to the original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
5) Exchanges: If you would like to exchange an item for a different size, color, or model, please contact our customer support team to arrange for an exchange.
6) Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible, at no additional cost to you.
7) Refund Exceptions: Some items may not be eligible for a refund, such as personalized or custom-made products. We will notify you if any exceptions apply to your return.
If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team. We're here to ensure that you have a positive shopping experience with Pixel & Borders Services!